Privacy Policy

1. INTRODUCTION

Silver Gifting Shop (“Company”, “we”, “our”, or “us”) is committed to protecting your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

This Privacy Policy explains how we collect, process, store, use, and protect your personal data when you access our website or purchase our exquisite handcrafted silver creations (including silver idols, jewellery, coins, pooja essentials, and home decor).

By using our website, you provide your consent to the collection and processing of your personal data in accordance with this Privacy Policy.

2. DEFINITIONS (AS PER DPDP ACT)

• Personal Data: Any data about an individual who is identifiable by or in relation to such data.
• Data Principal: The individual to whom the personal data relates.
• Data Fiduciary: Silver Gifting Shop (entity determining the purpose and means of processing).
• Processing: Collection, storage, use, sharing, or deletion of personal data.

3. INFORMATION WE COLLECT

4. PURPOSE OF PROCESSING

Your data is processed strictly for lawful purposes, including:

• Order processing and fulfillment of handcrafted silver goods
• Customer support and grievance handling
• Transaction verification and fraud prevention
• Product recommendations and promotional offers (only with consent where required)
• Compliance with legal obligations

We process data only for purposes that are specific, clear, and lawful as required under the DPDP Act.

5. CONSENT

By using our website, you:

• Provide free, specific, informed, and unambiguous consent to data processing
• Acknowledge that consent can be withdrawn at any time

Withdrawal of consent may impact our ability to provide services or fulfill orders.

6. DATA SHARING AND DISCLOSURE

We do not sell personal data. Data may be shared only with:

• Payment gateway providers (RBI-compliant secure partners like Razorpay)
• Logistics and delivery partners
• IT service providers (hosting, analytics, CRM)
• Government authorities when legally required

All third parties are contractually bound to ensure data protection.

7. CROSS-BORDER DATA TRANSFER

Personal data may be transferred outside India only:

• To jurisdictions permitted by the Government of India
• With appropriate safeguards as required under the DPDP Act

8. DATA RETENTION

We retain personal data only as long as necessary for:

• Fulfillment of order and customer service purposes
• Legal and regulatory compliance
• Dispute resolution

Data is deleted or anonymized once no longer required, or upon a valid data deletion request.

9. YOUR RIGHTS (DATA PRINCIPAL RIGHTS)

Under the DPDP Act, you have the right to:

• Access information about your personal data
• Request correction or updating of inaccurate data
• Request erasure or deletion of personal data
• Withdraw consent at any time
• Nominate another person to exercise rights in case of incapacity or death
• Grievance redressal

Requests can be made via the contact details or our Data Deletion page.

10. DATA SECURITY PRACTICES

We follow “reasonable security practices” as per the IT Act and SPDI Rules, including:

• SSL encryption for all web traffic
• Secure tokenized authentication for social sign-ins
• Access control and authentication for administrative actions
• Secure database storage systems and regular security reviews

12. CHILDREN’S DATA

We do not knowingly collect personal data from children (below 18 years) without verifiable parental consent, in compliance with the DPDP Act.

13. COOKIES POLICY

We use cookies to:

• Enhance website performance and remember cart selections
• Analyze user interaction and traffic to improve services
• Improve customer experience and deliver personalized features

Users may disable cookies via browser settings, though it may affect checkout operations.

14. THIRD-PARTY LINKS

Our website may contain external links. We are not responsible for their privacy practices or content.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.